Effective Date: January 1, 2025

Texas Medical Care Plans (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.texasmedicalcareplans.com) or use our services, including SMS messaging through Vonage.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, phone number, email address, home address, and any other information you provide when contacting us or signing up for our services.
• Non-Personal Information: Data automatically collected through cookies, web beacons, or analytics tools, such as your IP address, browser type, and website usage patterns.

2. How We Use Your Information

We use your information to:

• Provide and manage our services.
• Contact you with updates, reminders, or marketing communications.
• Respond to your inquiries or requests.
• Ensure compliance with legal and regulatory requirements.

3. SMS Messaging Disclaimer

By providing your phone number, you consent to receiving SMS messages from Texas Medical Care Plans, including appointment reminders, Medicare updates, and other important notifications.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent. this information will not be shared with third parties.

• Message Frequency: Message frequency may vary based on your interactions with us.
• Message and Data Rates: Standard message and data rates may apply based on your mobile carrier.
• Opt-Out: You can opt out of SMS communications at any time by replying “STOP” to any message you receive. If you experience issues unsubscribing, please contact us at (915) 777-8729 for assistance.
• No Guarantee: While we take all reasonable precautions to ensure message delivery, we are not responsible for any delayed, undelivered, or misdirected messages caused by technical issues.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist us in providing communications or other services.
• Legal Requirements: Authorities or entities as required by law or to protect our legal rights.

5. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your information. However, no data transmission or storage system can be guaranteed to be completely secure.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications, including SMS messages.
• Restrict or object to certain data processing activities.
• To exercise these rights, please contact us at (915) 777-8729.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve user experience and analyze website usage. You can manage your cookie preferences in your browser settings.

8. Links to Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Phone: (915) 777-8729

Address: 125 N. Glenwood, El Paso, TX 79915